Metagenics South Africa

This policy establishes a clear framework for employees to raise concerns and grievances in a safe, fair, and confidential manner. It applies to all employees across the organization.

All grievances will be handled with fairness, transparency, and respect. We are committed to resolving issues promptly while maintaining confidentiality and protecting employees from retaliation.

Employees should submit grievances in writing to their immediate supervisor or HR department. The submission should include a clear description of the issue, relevant dates, and any supporting documentation.

Upon receipt, grievances will be acknowledged within 48 hours. An investigation will be conducted, and a resolution will be communicated within 14 business days. Employees have the right to appeal decisions.

Employees are responsible for raising concerns promptly. Managers must acknowledge and investigate grievances fairly. HR provides support and ensures policy compliance throughout the process.

All grievances are treated with strict confidentiality. Employees who raise concerns in good faith are protected from retaliation. Information is shared only on a need-to-know basis.

All grievances are logged and tracked through our case management system. Regular reports are provided to senior leadership to identify trends and improve workplace practices.

This policy is reviewed annually and updated as needed. The HR department is responsible for policy administration and ensuring compliance with applicable laws and regulations.